Terms and conditions - Proudman Plastering Ltd

  1. Estimates are provided free of charge.

  2. An email address and contact telephone number is required to enable us to issue the estimate. 

  3. Estimates will be sent to your specified email, or if you do not have access to email, they can be sent to a mobile phone via text message, they will not be given verbally. 

  4. You will be required to accept/decline the estimate.

  5. By accepting the estimate in any format i.e. via the portal, by email, text message, WhatsApp, or messenger you agree to adhere to our terms and conditions. 

  6. The estimate is open for acceptance and prices detailed within will be held for 14 days from date of estimate.

  7. Work can be booked in for an advance date past the 14 days if acceptance to go ahead with work is confirmed by the 14-day deadline.

  8. Full payment due upon completion of work unless an agreed payment plan/schedule has been agreed. 

  9. The area where the plastering/rendering work is to be carried must be as empty/clear as possible to enable staff to move freely without health and safety issues. 

  10. Proudman Plastering Ltd will not move furniture/items due to Health and Safety. This will need to be carried out before plastering/rendering work is started. 

  11. Proudman Plastering Ltd are not responsible for any damage to any items left in the area where the plastering/rendering work is to carried out.

  12. Access to water and electrical supply is required.

  13. If asbestos (which could cause a Health and Safety risk to any persons) is found while carrying out plastering work, work will be stopped immediately, and you will be notified. You will be responsible for arranging an asbestos specialist to visit your property and carry out an asbestos survey. It will not be possible to continue work until approval has been given by the asbestos specialist. This is to be arranged and paid for by yourself and confirmation of approval will need to be witnessed before work can continue. If you decide not to continue with the work due to asbestos, you will be invoiced for work already carried out.

  14. If you need to postpone the initial planned start date, please contact Proudman Plastering Ltd to avoid cancellation fees.

  15. Additional work required/requested not stated on the original estimate provided will be charged at an additional rate but will always be discussed with you beforehand before proceeding.

  16. Materials remain the property of Proudman Plastering Ltd until payment in full has been received.

  17. We have the right to charge interest for late payments (The standard rate is set at 8%) and will do so if the payment terms are not adhered to.

  18. If payment is not received and you have failed to enter communication with us to discuss repayment of the debt, we will have no other option than to start legal proceedings to recover the debt. You will be notified in writing that we will be pursuing our legal right to recover the debt. 

  19. If we need to pursue the debt through the legal system, we have the right to claim reasonable debt recovery costs.

  20. Acceptance to go ahead with the planned work detailed on the estimate forms a legally binding document agreeing to the terms and conditions set out therein. 

  21. Once you have confirmed the estimate is acceptable, we will liaise with you to arrange a start date. If the work is external the start date can only be provisional, inclement weather will affect our ability to carry out the work.

  22. British Gypsum plastering work is backed with a 2 year guarantee (subject to British Gypsum specifications). This is offered through the British Gypsum Certified Plasterer Scheme that Proudman Plastering Ltd belong to. 

  23. Photos of the work carried out will be taken and used as advertising material on our website or social media platforms, granted permission will be assumed unless stated otherwise. We will not however, provide address details on any advertising material.

  24. Testimonials received from any format e.g. telephone calls, emails, Facebook, messenger, WhatsApp etc will be used for our testimonial page on our website. Granted permission will be presumed unless indicated otherwise. 

  25. Your data will be stored securely and not released to any third parties for any reason.

  26. Should you with to contact previous/existing customers to discuss our quality of work and professionalism,  we have to inform you that we cannot provide you with customer details as this is a breach of data protection. 

  27. Background photos only used on web pages are not the work of Proudman Plastering Ltd, they are for illustration and visual purposes only. Actual images (other than background images) used are original and the property of Proudman Plastering Ltd, these are copyrighted and for sole use of Proudman Plastering Ltd. 

  28. Lime plaster/render is a specialist technique using specialist materials that require specific treatment. Breathable paint must be used.

  29. A 25% deposit will be required for any projects over the value of £3000, this is to be paid upon receipt of materials. Deposit will be allocated as part payment towards invoice when issued, leaving a 75% balance to pay.

  30. Before covering plaster with any material, please ensure walls and ceilings are dry.

  31. A £100 fee will be incurred should you cancel work within a 48-hour period.

  32. A £165.00 fee will be incurred should you cancel work within a 24-hour period.

  33. Any external coloured render finish will be discussed with yourself and clearly detailed on the estimate. Once the order for the material has been placed, this colour cannot be changed. Acceptance of the estimate confirms your acceptance of the colour.

  34. Should you wish to purchase the hire of scaffolding yourself, this must be discussed with Proudman Plastering Ltd to ensure you order suitable and sufficient scaffolding to enable the work to be carried out safely.

  35. Risk assessments are carried out prior to starting work, any points raised over and above those detailed here will be indicated to you.

  36. Any aftercare e.g. sealant/paint we recommend seeking advice from the specific Technical team to ensure the correct material is used for your property.

  37. For Weber please email: technical@netweber.co.uk.

Registered in England 9506044

Tel: 01325 389353

Darlington, County Durham. 

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